A word for you: Reading this privacy policy is not mandatory, but it will help you understand exactly what new plk does with your information. We believe transparency is the best form of security.
New plk (referred to herein as "we", "us", or "the platform") places the highest priority on the privacy of its users. This privacy policy explains what information we collect, how we use it, and the steps we take to keep your data safe.
By visiting the New PLK website, opening an account, or using any of our services, you are considered to have agreed to this Privacy Policy. Please take a moment to read it carefully.
This policy is drafted in accordance with applicable data protection laws in Bangladesh and international standards. For any questions, please support@newplk.comto get in touch with us.
New plk only collects the information that is genuinely necessary to provide our services. We never ask for excessive or unnecessary data.
| Type of Information |
Example |
When It Is Collected |
| Identity Information |
Name, date of birth, national ID number |
During registration and KYC verification |
| Contact Information |
Mobile number, email address |
At account opening |
| Financial Information |
BKash/Nagad/Rocket number, transaction history |
During deposits and withdrawals |
| Technical Information |
IP address, device type, browser |
Automatically while using the site |
| Usage Data |
Betting history, login times, page visits |
Automatically while you use the platform |
| Communication Records |
Support chat, email correspondence |
Support Team Contact Hours |
We never collect your full payment card number or bank password. All payment processing is handled entirely through secure third-party gateways.
New PLK uses your information only for specific and legitimate purposes, each of which is clearly outlined below:
- Account Management: To create, verify, and maintain your account.
- Identity Verification (KYC): To meet legal obligations and prevent fraud.
- Payment Processing: To ensure secure deposits and withdrawals.
- Customer Support: To address your complaints and questions.
- Security Assurance: To prevent account hacking, fraud, and unauthorized access.
- Legal Compliance: To comply with applicable laws and regulatory authority guidelines.
- Service Improvement: To analyze usage patterns and improve your experience on the platform.
- Relevant Promotions: To send you relevant offers and updates based on your preferences (you may opt out at any time).
We never use your information for profiling or political purposes. new plk's privacy policy is built entirely around the interests of our users.
New PLK does not sell your personal data or share it with third parties for advertising purposes. However, data may be shared in a limited set of circumstances:
- Service Provider Partners: Payment gateways, KYC verification providers, and technology service providers — all operating under strict confidentiality agreements with us.
- Legal Authorities: Based on a court order, government investigation, or a lawful request from a law enforcement agency.
- Anti-Money Laundering: To report suspicious transactions to the relevant authorities in compliance with international AML guidelines.
- Business Restructuring: In the event of a company merger or acquisition, subject to the same protections outlined in this policy.
In all cases, only the minimum necessary information is shared — never your full profile. Data protection obligations are included in all agreements with third parties.
New PLK uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser.
- Essential Cookies: Login sessions and security tokens — the site cannot function properly without these.
- Performance Cookies: To analyze page load times and usage patterns in order to improve the site.
- Functionality Cookies: To remember your language preferences and settings.
- Analytics Cookies: To understand which parts of the site are most used — collected anonymously.
You can disable cookies through your browser settings, but doing so may affect how certain features on the site work. Disabling essential cookies in particular may prevent you from logging in.
New plk follows the highest industry standards to protect your data. Our security infrastructure is outlined below:
- SSL/TLS Encryption: All data transfers on the site are secured with 256-bit SSL encryption.
- Two-Factor Authentication (2FA): An additional layer of security for account logins.
- Regular Security Audits: Independent third parties regularly audit our systems.
- Firewall & Intrusion Detection: Active protection against unauthorized access.
- Staff Training: All staff receive regular training on data protection.
- Data Minimization: No information is collected or retained beyond what is necessary.
In the event of a data breach: If we detect any risk of a data security breach, we will notify affected users within 72 hours and take all necessary protective measures.
As a New PLK member, you have the following rights over your own data:
- Right to Know: You can request to know what personal information we have collected about you.
- Right to Rectification: You can request corrections to any inaccurate or incomplete information.
- Right to Erasure: Under certain circumstances, you may request that your data be deleted.
- Right to Restrict Processing: In certain cases, you may request that the use of your information be restricted.
- Data Portability: You can request a copy of your data in a standard, portable format.
- Marketing Opt-Out: You can opt out of promotional communications at any time.
To exercise any of these rights support@newplk.comSend us an email and we will respond within 30 business days. Some requests may not be fully fulfillable for legal reasons — in such cases, we will explain why.
New PLK does not retain your data longer than necessary. Retention periods vary depending on the type of information:
| Type of Information |
Retention Period |
| Account Information (active accounts) |
For as long as the account remains active |
| Transaction Records |
5 years after the last transaction |
| KYC Documents |
5 years after account closure (legal obligation) |
| Support Communication Records |
2 years from the date of contact |
| Logs & Technical Data |
Up to 12 months |
| Marketing Preferences |
Until you opt out |
Once the retention period ends, data is securely deleted or anonymized so it can no longer be identified.
New plk is strictly restricted to users aged 18 and above. We do not knowingly collect or process personal information from minors.
- Age verification is carried out at the time of registration.
- If it is confirmed that a minor has opened an account, that account will be immediately closed and all collected data will be deleted.
- If you become aware that a minor has created an account, please support@newplk.comto let us know.
A note for parents — please keep your children away from online betting. To learn more about responsible betting, visit our
Responsible Gaming View page.
New PLK may update this Privacy Policy when necessary. In the event of any changes, we will:
- We will update the "Last Updated" date at the top of this page.
- We will send a notification to your registered email address for any significant changes.
- A clear notice will be displayed on the site.
Continued use of the site after a policy update will be taken as your acceptance of the revised terms. We recommend reviewing any changes when they occur.
Contact: For any privacy-related questions or concerns, please reach out to our dedicated Data Protection team: support@newplk.com
FAQs — Privacy Policy
No, New PLK never sells your personal data. Your information is used solely to provide our services and may only be shared with necessary partners under strict contractual agreements.
Yes, if you submit a request to support@newplk.com, we will send your stored data in a standard format (CSV or PDF). Processing is typically completed within 30 business days.
After account closure, certain data must be retained for a specified period due to legal obligations (e.g., transaction records for 5 years). Once that period ends, all data is securely deleted.
Relevant promotional SMS messages may be sent only with your consent. You can opt out at any time through your account settings or by emailing support@newplk.com.
Some technology service providers may have servers located abroad. In such cases, we ensure that international data protection standards are upheld and that your information receives the same level of protection.